Mobile App FAQ

What is OSF Rewards?

OSF Rewards is a rewards program that allows you to earn Trolley Tickets (“trolley tickets”) to use towards rewards throughout the year.

Ok, How do I get started?  

Download The Old Spaghetti Factory App from the App Store or Google Play store and create your account. It’s easy! You can begin using the app immediately.

How do I earn Rewards with OSF Rewards?

With any qualifying restaurant purchase, you will earn 5 Trolley Tickets for every $1 spent with us. When you have earned 1000 Trolley Tickets, you will receive an offer for a free pasta classic or $15 off your purchase (restrictions apply). Your reward can be redeemed with any subsequent purchase.

Why does the OSF Rewards app ask for my location information?

We collect your location information to locate the restaurants nearest you to make your search quick and easy. We also use location data for marketing purposes. Please see our Privacy Policy located at www.osf.com/privacy-policy/ to understand the information we collect and how we use it.

What if I don’t have a mobile device or don’t want to have the OSF Rewards app on my phone?

No problem! You can sign up for OSF Rewards through our website and create an account at OSF.com/join-osf-rewards. You will be able to login to your account on our website where you can manage your account, earn Trolley Tickets, and claim rewards.

How do you use my personal and purchase information?

Please see our Privacy Policy located at www.osf.com/privacy-policy/ to understand the information we collect and how we use it.

How do I earn Trolley Tickets?

Simply open your app after you have paid and received your receipt from your server then scan the barcode on the bottom of your receipt to earn Trolley Tickets in the app. You may also enter the barcode number manually in the app if you don’t want to use your in-app scanner. If you do not have the app, you can sign up for OSF Rewards through our website and create an account at OSF.com/join-osf-rewards. You will be able to login to your account on our website where you can manage your account, earn Trolley Tickets, and claim rewards.

The barcode didn’t scan. What can I do?

Take a photo of the receipt and send us a message in the ‘Need Help?’ feature located in the app. If you do not have the app, please send an email to [email protected].

I have an account but did not have the OSF Rewards app with me when I purchased. Can I still earn Trolley Tickets?

Yes, you can still earn Trolley Tickets as long as you saved your receipt. You will need to scan the receipt within 7 days inside the app to earn your Trolley Tickets for that purchase. Simply open your app after you have paid and received your receipt from your server, scan the barcode on the bottom of your receipt to earn Trolley Tickets in the app. If you do not have the app, you can sign up for OSF Rewards through our website and create an account at OSF.com/join-osf-rewards. You will be able to login to your account on our website where you can manage your account, earn Trolley Tickets, and claim rewards.

How do I know how many Trolley Tickets I have earned?

You can check your account balance at any time by opening the OSF Rewards app and tapping “Rewards” in the bottom menu of your screen. You will see the Trolley Tickets meter and how close you are to reaching 1000 Trolley Tickets. To redeem your Trolley Tickets for a reward, simply tap “Redeem” on the Rewards screen.You can also tap “Inbox” to view any Rewards you have earned.

If you do not have the app, you can login or sign up for OSF Rewards through our website and at OSF.com/join-osf-rewards. You will be able to login to your account on our website where you can manage your account, earn Trolley Tickets, and claim rewards.

Do I earn Trolley Tickets for catering orders?

Yes! Catering orders are eligible for earning Trolley Tickets and Rewards. Please note that no corporations, partnerships, limited liability companies, or other legal entities can participate in the OSF Rewards program. You may enroll in the OSF Rewards if you: (1) are a legal resident of the United States; (2) at least 18 years of age at the time you enroll; (3) have an active, valid e-mail address; and (4) are a human being.

My receipt was for higher than the Trolley Tickets I received, why?

You earn Trolley Tickets on all pre-tax sales and not the receipt total, which includes tax and gratuity.

Can I give the cashier my phone number to apply my Trolley Tickets to my account?

We do not currently offer this capability. To earn Trolley Tickets, simply scan your receipt in the app or redeem online.

Besides Trolley Tickets, are there other ways to get free food and discounts?

From time to time, we provide special rewards and offers for our members. Be sure to open our emails and check the “Inbox” section of our app so you do not miss any offers or rewards!

I earned a reward, how do I redeem it?

In-Store with app: Open the OSF Rewards app before paying your server, select your reward, then tap redeem. Confirm the reward by tapping “Yes” in the pop-up screen. A code will appear with your reward on your device. Show this code to your server to redeem. The reward will show up on your final check from your server.

In-Store without app: Login to your OSF Rewards account online at OSF.com. View and print your reward. Bring your printed reward into the restaurant and give to your server.

Online: Make sure you are logged into your OSF Rewards account when you are ordering online at OSF.com or in-app. Enter the reward code at checkout. If you are ordering in-app, no code at checkout is necessary. You will just need to redeem the reward before checking out and apply it to your order when prompted.

If I earn more than one reward, can I save them and use them later?

Rewards can be saved. Only one reward may be used at a time.

I have multiple rewards, can I apply them all to one purchase to cover the cost of most of my purchase?

You can only redeem one reward per transaction. Redeeming two or more rewards in a single purchase is not allowed.

Do my rewards expire?

Yes, all rewards expire, although we do our best to give you enough time to redeem. You can check your account for current rewards and view expiration dates.

I purchased a gift card in the app, can I earn Trolley Tickets?

Purchasing gift cards do not earn Trolley Tickets. However, if you have a gift card and wish to use it to pay for your order, you can receive Trolley Tickets as long as you are a member and logged into your account.

Why does the OSF Rewards app ask to use my camera? Can I turn it off?

In order to earn Trolley Tickets, your device camera is needed to view and scan the barcode from within the app. You can turn off the camera in your settings, but you will need to manually enter the bar code numbers each time you wish to earn Trolley Tickets for purchases within the app.

My app is frozen and won’t advance to the next screen. What do I do?

Try logging out of your account and then closing the OSF Rewards app on your device. Restart the app and begin using it as usual. If the problem persists, select the “Need Help” tab in the app main menu. Provide details of your technical difficulty and submit. If you are still unable to resolve the issue, please reach out to [email protected].

None of these situations apply and I still don’t know why I didn’t earn Trolley Tickets. What can I do?

Please log into the OSF Rewards app. Tap the ‘More’ menu in the lower right-hand corner of your screen and then tap “Need Help?”. Select the appropriate button and complete an auto-generated email by explaining your situation, location you visited, and receipt number. We will respond within 5 business days to help resolve your situation. Please make sure to keep your receipt for proof of purchase in case we ask that you provide us with your receipt number. If you are still unable to resolve the issue, please reach out to [email protected].

I received a paper coupon at an event, how do I use it?

If you are dining in-store, give the coupon to your server and they will apply the coupon to your check. You may also redeem the coupon online at OSF.com at checkout for online ordering or within the app itself where it will be stored until you are ready to use it. To redeem the coupon in the app, click the “more” menu and then tap the “Coupon” button and enter the coupon code when prompted.